Most questions can be answered using our Frequently Asked Questions

Can I Use an Iron Or Cricut Easy Press to apply transfers?

No. Our transfers are much different than HTV in that the adhesive can’t just be activated in order for the application to be complete. Our heat transfers require adequate and even pressure as well as accurate and even temperature in order to ensure you have a transfer that applies properly. Using an iron or Cricut easy press just doesn’t provide enough pressure or accurate temperature to apply a heat transfer properly.

How do i unzip my files?

We have a very detailed post in our blog on how to extract a zip file. Please click on this link https://handmadebytoya.com/blog/how-tos/how-to-use-a-zip-file/.

What temperature should I press my heat transfer? Heat transfer Instructions.

Applying our transfers is super simple. Follow the steps and instructions below to achieve perfect results on your next project!

No Teflon Sheets, Covers or Pillows. Ever.
They dissipate the heat too much, resulting in a poorly applied transfer.

Calibrate Your Heat Press.
You will need to use a quality Infrared (IR) Temperature Gun (Contactless) to ensure your heat press is heating evenly and accurately. You should do this each and every time you start a new pressing cycle.

Pressure, Pressure, Pressure.
Our transfers will give you a quality and long-lasting decoration solution, but you HAVE to ensure you are using adequate and even pressure. This will ensure the formula properly adheres to your garment. Not using enough pressure can result in poorly applied transfers, that may peel.

Water resistant, waterproof, and fireproof garments:
We recommend testing a sample on your item before production. Water resistant, waterproof and fireproof garments may not accept a heat transfer application.

  • Temperature: 325 Degrees Fahrenheit 
  • Time: 7 Seconds 
  • Pressure: High Pressure (8-9 Manual, 60PSI Automatic) 
  • Peel: Hot Peel
Was your package from USPS delivered damaged?

Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.

If during shipping, your package is delayed, lost or damaged because of Mother Nature’s bad weather, any other natural disaster, any unpredictable or unpleasant circumstances, we are not responsible for it and will not issue a replacement.

We do our best to carefully pack, using protective packages and to ship your order out in a timely manner. We will not compensate for any loss or damages caused by delays or any mishandling of your package by the shipping carrier or otherwise.

Please understand that it is not in our hands and we cannot guarantee a timely delivery or a fully intact package. If the shipping carrier fails to deliver the package on time or delivers package damaged please file all claims with shipping company. First class mail does not carry insurance, as such claims for late, damages or lost mail cannot be filed on those packages.

I just placed my order where is my download?

All downloads are available immediately after ordering. Simply click on the ‘My Downloads’ link on the top right hand corner of the screen or click this link https://handmadebytoya.com/my-account/downloads/

What are Iron-on transfers?

Our iron on transfers is a new quicker way for our crafters to make t-shirts. The image is sent pre-made ready to me pressed.

Will my downloads expire?

You digital files will always be securely hosted on our website. All files downloads  are unlimited.

Where is my tracking number

Please log into your account, under your order you will find the tracking #, if there is no tracking # that means your order has not shipped out as of yet. (we usually ship within 5 days of your order being placed, unless there is a ship date on the product purchase page).

You may copy your tracking # and go to https://tools.usps.com/go/TrackConfirmAction_input to see the expected delivery date. If you went with regular first class/letter mail then your order will arrive in 1-5 business days, priority mail takes 1-3 business days.

There is no other information available at this time. PLEASE NOTE *Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.*

Have you purchased a file that looks blank or is it missing a part of the design?

After unzipping the file, please upload the SVG file in your cutting machine system to fully see all the design aspects. It is not blank or missing the design, it contains white color in it’s design and white will not show on white the way you are opening the file.

SVGs need a SVG program like Cricut or Silhouette to open properly, which is what your cutting machine system is. Once you open it in your cutting machine the white in the design will show up with the cut lines.

*Please do not open files on your Tablet or Smart phones!.

Lost your password?

If you’ve lost your password, click this link https://handmadebytoya.com/my-account/lost-password/

Not finding the help you need? Drop us a email ✉

If you need more support please send us an email at handmadebytoya@gmail.com

🌸 more helpful tips 🌸

 

Tracking Says Delivered but you didn’t get it?
Use your tracking number contact USPS and try to track the package.

What are screen print transfers?
A screen printed transfer (also known as a plastisol transfer) is an image which has been screen printed onto release paper. Instead of being directly screen printed onto a shirt or other item, the design is printed onto transfer paper, then applied with a heat press. These prints are opaque with a white under layer (so you cannot see through the colored areas and there is no color mutation concern, they lay on top of the fabric of the shirt. This is why you can use them on more colors and just about any fabric types. They offer the most application flexibility. They are more flexible and softer than printed htv and lots of other types of full color print options.

Where is my order?
Create an account online to track your order status! You will also receive an email with your tracking number. Don’t message or post or email asking about shipping until it is 6 business days since you placed your order. WE SHIP OUT WITHIN 5 BUSINESS DAYS (Does not include weekends or holidays).

Do you create custom work?
No for digital designs (SVG & PNG). For Transfers you must provide print ready artwork. Customs have a minimum of 100 prints for both one colored and multi colored screen prints. You may email image and info to handmadebytoya@gmail.com for more info.

May we use the mockups provided?
Yes. PLEASE WATERMARK. Also please know that due to the nature of monitors, digital mockups, and the mock-up photography/editing process, the mockup shirt colors may not be exact true to color representations.

Washing instructions.

Please wait 24 hours to wash the graphic tees. Turn shirt inside out and wash on gentle cycle with COLD water. Please line dry or lay flat – IF you must use the dryer, tumble dry LOW HEAT.

How do I apply transfers?
See link https://www.facebook.com/notes/handmade-by-toya-svgs/screenprint-transfer-instructions/594047737825114/

My package was returned to shipper.
Please wait until tracking number shows delivered to shipper before contacting. Once tracking number shows your package has been delivered back to the shipper. Please send an email for link to pay redelivery fee and provide correct mailing address. handmadebytoya@gmail.com

Can I add to a previous order?
No

Can my orders be combined for shipping?
No. Orders may ship combined solely at our discretion only.

Can I get a discount for bulk purchase?
No

When will my order ship?
Your order will ship out within 5 business days. No Shipping on weekend days or Holidays.

Tracking numbers will be on orders once it is shipped out. Tracking info is sent to the email address you provided. We ship with USPS.

FIRST CLASS/USPS LETTER MAIL: Takes up to 7 business days. (This option does not provide any package insurance).

PRIORITY MAIL: Takes 1-3 business days. PRIORITY MAIL EXPRESS: Takes 1-3 business days A.M delivery. (These listed timeframe starts after our processing time of up to 5 business days).

All orders are shipped from the Sunshine State of Florida.

Refunds

No refunds or exchanges. All sales are final.

Purchased digital files more than once

While we understand mistakes are made, there will be no compensation for this. No refunds or exchanges. All sales are final.

I received my transfers damaged.

See link https://www.facebook.com/notes/handmade-by-toya-svgs/what-to-do-if-your-package-was-mishandled-by-shipper/594064431156778/

My order has a tracking number with no movements.

Please understand that it is not in our hands and we cannot guarantee a timely delivery. Once the package has been scanned by delivery service, all delivery claims and disputes must be handled between buyer and shipping company.

I do not see an answer to my question

Try here https://www.facebook.com/groups/273083839921507/files/

My order was cancelled, why?
Please ensure you were indeed charged for this order before reaching out. Orders are cancelled for non-payment in most cases 99.9% of the time no payment was made.

Contact your financial institution, we would not be able to tell you why a payment did not go through.

If you are in the .1% and have evidence of being charged while your order says cancelled, please ensure you are looking at the correct order, email all evidence, screenshots and transaction number showing payment to handmadebytoya@gmail.com

When will you restock?
We try to restock as quickly as possible, please keep checking the website.