Most questions can be answered using our Frequently Asked Questions

Can I Use an Iron Or Cricut Easy Press to apply transfers?

No. Our transfers are much different than HTV in that the adhesive can’t just be activated in order for the application to be complete. Our heat transfers require adequate and even pressure as well as accurate and even temperature in order to ensure you have a transfer that applies properly. Using an iron or Cricut easy press just doesn’t provide enough pressure or accurate temperature to apply a heat transfer properly.

How do i unzip my files?

We have a very detailed post in our blog on how to extract a zip file. Please click on this link https://handmadebytoya.com/blog/how-tos/how-to-use-a-zip-file/.

What temperature should I press my heat transfer? Heat transfer Instructions.

Applying our transfers is super simple. Follow the steps and instructions below to achieve perfect results on your next project!

No Teflon Sheets, Covers or Pillows. Ever.
They dissipate the heat too much, resulting in a poorly applied transfer.

Calibrate Your Heat Press.
You will need to use a quality Infrared (IR) Temperature Gun (Contactless) to ensure your heat press is heating evenly and accurately. You should do this each and every time you start a new pressing cycle.

Pressure, Pressure, Pressure.
Our transfers will give you a quality and long-lasting decoration solution, but you HAVE to ensure you are using adequate and even pressure. This will ensure the formula properly adheres to your garment. Not using enough pressure can result in poorly applied transfers, that may peel.

Water resistant, waterproof, and fireproof garments:
We recommend testing a sample on your item before production. Water resistant, waterproof and fireproof garments may not accept a heat transfer application.

  • Temperature: 325 Degrees Fahrenheit 
  • Time: 7 Seconds 
  • Pressure: High Pressure (8-9 Manual, 60PSI Automatic) 
  • Peel: Hot Peel
Was your package from USPS delivered damaged?

Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.

If during shipping, your package is delayed, lost or damaged because of Mother Nature’s bad weather, any other natural disaster, any unpredictable or unpleasant circumstances, we are not responsible for it and will not issue a replacement.

We do our best to carefully pack, using protective packages and to ship your order out in a timely manner. We will not compensate for any loss or damages caused by delays or any mishandling of your package by the shipping carrier or otherwise.

Please understand that it is not in our hands and we cannot guarantee a timely delivery or a fully intact package. If the shipping carrier fails to deliver the package on time or delivers package damaged please file all claims with shipping company. First class mail does not carry insurance, as such claims for late, damages or lost mail cannot be filed on those packages.

I just placed my order where is my download?

All downloads are available immediately after ordering. Simply click on the ‘My Downloads’ link on the top right hand corner of the screen or click this link https://handmadebytoya.com/my-account/downloads/

What are Iron-on transfers?

Our iron on transfers is a new quicker way for our crafters to make t-shirts. The image is sent pre-made ready to me pressed.

Will my downloads expire?

You digital files will always be securely hosted on our website. All files downloads  are unlimited.

Where is my tracking number

Please log into your account, under your order you will find the tracking #, if there is no tracking # that means your order has not shipped out as of yet. (we usually ship within 5 days of your order being placed, unless there is a ship date on the product purchase page).

You may copy your tracking # and go to https://tools.usps.com/go/TrackConfirmAction_input to see the expected delivery date. If you went with regular first class/letter mail then your order will arrive in 1-5 business days, priority mail takes 1-3 business days.

There is no other information available at this time. PLEASE NOTE *Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.*

Have you purchased a file that looks blank or is it missing a part of the design?

After unzipping the file, please upload the SVG file in your cutting machine system to fully see all the design aspects. It is not blank or missing the design, it contains white color in it’s design and white will not show on white the way you are opening the file.

SVGs need a SVG program like Cricut or Silhouette to open properly, which is what your cutting machine system is. Once you open it in your cutting machine the white in the design will show up with the cut lines.

*Please do not open files on your Tablet or Smart phones!.

Lost your password?

If you’ve lost your password, click this link https://handmadebytoya.com/my-account/lost-password/

Still stop finding the help you need? Drop us a email ✉